Reports

Reports

One method of measuring our regulatory environment is to research stakeholders to ascertain their opinions and actual experiences with various aspects of the services provided in the industry.

The Authority has been mandated by Section 4(e) and 4(f) of the National Communications Authority Act 769 to undertake research and development work related to its function and promote research, including those conducted by other persons within the communications industry.

Abridged Report - Household Survey on ICT in Ghana (2019)

Cellular Mobile Consumer Satisfaction Survey 2012/2013

In pursuance of the mandate of the Authority to ensure fair competition and protect the consumer, Quality of Service (QoS) obligations have been outlined in Annex D1 and D2 of the cellular mobile licence. These obligations are monitored and enforced through consumer-oriented methodologies:

Monthly Operator Reports

The daily busy hour conditions for the radio network and each interconnect route among all Operators are reported by a common template with definitions to each parameter. This enables the Authority to assess the network level performance of each Operator. This is useful for trend analysis; and guides directives on remedies for congestion and network instability.

Billing Verification

The tariffs of each Operator to all national and selected popular international destinations are verified quarterly or when new tariffs are implemented by any Operator. This is to ensure billing accuracy.

Consumer Satisfaction Survey

A total of 5000 mobile users are sampled in the 168 districts to achieve the 95% confidence level at an error margin of + 1.39%. The stratified sample allocation to each of the five Operators is per respective market share and network availability in the districts of Ghana. This captures the consumer ratings of service attributes and expectations. This has been useful in focusing on consumer concerns and the formulation of regulatory policies.

Assessment of Radio Network Parameters

Automated drive testing of all Operators is done simultaneously in localities during busy hours to ascertain the quality of experience to mobile phone users. This measures and analyses parameters such as:

Coverage Strength
Call Set up time
Call Setup failure rate
Call Congestion rate
Call Drop Rate
Call Completion Rate
Call Audio Quality

Quality of Service Test Results for Q3 2020

Quality of Service Test Results for Q1 2020

Quality of Service Test Results for Q4 2019

Quality of Service Test Results for Q3 2019

Quality of Service Test Results for March 2018

QoS Monitoring Report - 1st Half Year 2016

QoS Monitoring of Cellular Mobile Data Services - September 2016 (Ashanti Region)

QoS Monitoring of Cellular Mobile Data Services - September 2016 (Western Region)

3G Coverage Assessment of Cellular Mobile Services - September 2016 (Western Region)

QoS Trends for August - September 2016 (Northern Region)

QoS Trends for September 2016 (Ashanti Region)

QoS Trends for August 2016 (Northern Region)

QoS Trends for August 2016 (Greater Accra Region)

QoS Trends for August 2016 (Northern Region)

QoS Monitoring of Cellular Mobile Voice Services - May 2016 (Upper West Region)

QoS Monitoring of Cellular Mobile Data Services - May 2016 (Upper West Region)

QoS Monitoring of Cellular Mobile Data Services - May 2016 (Upper East Region)

QoS Monitoring of Cellular Mobile Voice Services - May 2016 (Upper East Region)

QoS Monitoring of Cellular Mobile Data Services - May 2016 Central Region

3G Coverage Assessment of Cellular Mobile Service - May 2016 (Upper East Region)

3G Coverage Assessment of Cellular Mobile Service - May 2016 (Upper West Region)

QoS Monitoring of Cellular Mobile Data Services - April 2016 (Volta Region)

QoS Monitoring of Cellular Mobile Voice Services - April 2016 (Volta Region)

QoS Monitoring of Cellular Mobile Data Services - April 2016 (Eastern Region)

QoS Monitoring of Cellular Mobile Voice Services - April 2016 (Eastern Region)

QoS Monitoring of Cellular Mobile Data Services - April 2016 (Brong Ahafo Region)

QoS Monitoring of Cellular Mobile Voice Services - April 2016 (Brong Ahafo Region)

3G Coverage Assessment of Cellular Mobile Services - April 2016 Eastern Region

3G Coverage Assessment of Cellular Mobile Service - March 2016 Western Region

QoS Monitoring of Cellular Mobile Data Services - March 2016 Western Region

QoS Monitoring of Cellular Mobile Voice Services - March 2016 Western Region

QoS Monitoring of Cellular Mobile Data Services - March 2016 Ashanti Region

QoS Monitoring of Cellular Voice Services - March 2016 Ashanti Region

3G Coverage Assessment of Cellular Mobile Services - March 2016 Ashanti Region

3G Coverage Assessment of Cellular Mobile Service - February 2016 Northern Region

QoS Trends for February 2016 Greater Accra Region

3G Coverage Assessment of Cellular Mobile Services - Jan.-Feb. 2016 Greater Accra Region

QoS Trends for August 2015 Eastern Region

QoS Trends for July 2015 Upper West Region v2

QoS Trends for July 2015 Upper West Region

QoS Trends for June 2015 Upper East Region v1

QoS Trends for June 2015 Western Region

QoS Trends for May June 2015 Central Region

QoS Trends for September 2014

QoS Trends for March 2014

QoS Trends for February 2014

QoS Trends for April 2014

QoS Trends for April 2013

QoS Trends for Second Quarter 2013

QoS Trends for 2012

QoS Field reports 2012

QoS Field reports 2012

QoS Trends for November 2012

QoS Trends for September 2012

QoS Trends for April 2012

QoS Trends for 2011

QoS Trends for December 2011

QoS Trends for October 2011

QoS Trends for August 2010 Central and Western Region

QoS Trends For June July 2010 Accra Tema

Quarterly Statistical Bulletin on Communications in Ghana - July - September 2021

Quarterly Statistical Bulletin on Communications in Ghana - April - June 2021

Quarterly Statistical Bulletin on Communications in Ghana - January - March 2021

Quarterly Statistical Bulletin on Communications in Ghana - October - December 2020

Quarterly Statistical Bulletin on Communications in Ghana - July - September 2020

Quarterly Statistical Bulletin on Communications in Ghana - April - June 2020

Quarterly Statistical Bulletin on Communications in Ghana - January- March 2020

Quarterly Statistical Bulletin on Communications in Ghana - October - December 2019

Quarterly Statistical Bulletin on Communications in Ghana - July - September 2019

Quarterly Statistical Bulletin on Communications in Ghana - April - June 2019

Quarterly Statistical Bulletin on Communications in Ghana - July - September 2017

Quarterly Statistical Bulletin on Communications in Ghana - April - June 2017

Quarterly Statistical Bulletin on Communications in Ghana - January - March 2017

Quarterly Statistical Bulletin on Communications in Ghana - October - December 2016

Quarterly Statistical Bulletin on Communications in Ghana - July - September 2016

Quarterly Statistical Bulletin on Communications in Ghana - April - June 2016