Organizational Structure

Divisions

Administration

The Administration Division is responsible for administering and managing the Authority’s corporate offices. It provides mechanisms for the efficient and effective use of resources.

Consumer and Corporate Affairs

The Consumer and Corporate Affairs Division plays a role in the enhancement of the Authority’s image. It fosters business confidence through consumer education, consumer protection and complaint resolution amongst others.

Cybersecurity

The Cybersecurity Division is responsible for the identification, detection and mitigation of computer security threats within the Authority and Telecommunications Sector.

Engineering

The Engineering Division is responsible for the management of Radio Frequency (RF) Spectrum for all Telecommunication Services. It tackles issues dealing with harmful interference on the spectrum and maintains the National Frequency Plan.

Finance

The Finance Division provides financial advice and manages the Authority’s funds. It is also responsible for collecting outstanding debts as well as safeguarding assets and resources of the Authority.

Human Resource

The Division supports the attainment of the Authority’s corporate objectives through the efficient management of its human resources.

Information Technology (IT)

The Division develops and manages the Authority’s information systems infrastructure. It also provides advisory support on how to leverage IT innovations to back the Authority’s business objectives.

Legal

The Legal Division provides legal advice to the Authority. It represents the Authority before the Courts, the Electronic Communications Tribunal and other Adjudicatory bodies.

Regional Operations

The Regional Operations Division oversee and coordinate activities of the Authority’s Zonal /Regional Offices and as well ensure optimal utilisation of resources at the said Offices.

Regulatory Administration

The Division generates Licences and Authorisations. It sets up and enforces standards for ICT equipment and systems as well as monitoring the Quality of Service per an Operator’s Licence conditions.

Research, Innovation, Policy and Strategy

The Division conducts industry market research and regulatory impact analysis. It also monitors and evaluates the Authority’s performance as against its strategic objectives.