Organizational Structure



The Administration Division manages the Authority’s landed property, physical assets and utilities in an environment that enhances the effective and efficient use of resources. It is also responsible for the planning, design and implementation of capital projects.

Consumer and Corporate Affairs

The Consumer and Corporate Affairs Division plays a role in the enhancement of the Authority’s image. It fosters business confidence through consumer education, consumer protection and complaint resolution amongst others.


The Cybersecurity Division is responsible for the identification, detection and mitigation of computer security threats within the Authority and Telecommunications Sector.


The Engineering Division is responsible for the management of Radio Frequency (RF) Spectrum for all Telecommunication Services. It tackles issues dealing with harmful interference on the spectrum and maintains the National Frequency Plan.


The Finance Division provides financial advice and manages the Authority’s funds. It is also responsible for collecting outstanding debts as well as safeguarding assets and resources of the Authority.

Human Resource

The Division supports the attainment of the Authority’s corporate objectives through the efficient management of its human resources.

Information Technology

The Division develops and manages the Authority’s information systems infrastructure. It also provides advisory support on how to leverage IT innovations to back the Authority’s business objectives.


The Legal Division provides legal advice to the Authority. It represents the Authority before the Courts, the Electronic Communications Tribunal and other Adjudicatory bodies.

Regional Operations

The Regional Operations Division oversees and coordinates activities of the Authority’s Zonal Offices as well as ensure optimal utilisation of resources at the said Offices.

Regulatory Administration

The Division generates Licences and Authorisations. It sets up and enforces standards for ICT equipment and systems as well as monitoring the Quality of Service per an Operator’s Licence conditions.

Research, Innovation, Policy and Strategy

The Division conducts industry market research and regulatory impact analysis. It also monitors and evaluates the Authority’s performance as against its strategic objectives.