Reports

In pursuance of the mandate of the Authority to ensure fair competition and protect the consumer, Quality of Service (QoS) obligations have been outlined in Annex D1 and D2 of the cellular mobile licence. These obligations are monitored and enforced through consumer-oriented methodologies:

Monthly Operator Reports

The daily busy hour conditions for the radio network and each interconnect route among all Operators are reported by a common template with definitions to each parameter. This enables the Authority to assess the network level performance of each Operator. This is useful for trend analysis; and guides directives on remedies for congestion and network instability.

Billing Verification

The tariffs of each Operator to all national and selected popular international destinations are verified quarterly or when new tariffs are implemented by any Operator. This is to ensure billing accuracy.

Assessment of Radio Network Parameters

Automated drive testing of all Operators is done simultaneously in localities during busy hours to ascertain the quality of experience to mobile phone users. This measures and analyses parameters such as:

The Communications Industry Report (CIR) highlights key developments in the communications industry in Ghana.

The scope of this report focuses on Mobile Network Operators (MNOs), Fixed Network Operators, Broadband Wireless Access (BWA) Providers, Tower Infrastructure Companies, Television, Radio Broadcasting and other services regulated by the National Communications Authority (NCA).