Invitation for Comments on Guidelines on Procedure for Granting Approval to Disconnect Telecommunications Service Operators
Invitation for Comments on Guidelines on Procedure for Granting Approval to Disconnect Telecommunications Service Operators
The National Communications Authority (NCA) intends to issue Guidelines on the Procedure for Granting Approval to Disconnect Telecommunications Service Operators pursuant to its mandate under Section 3(r) of the National Communications Authority Act, 2008, Act 769.
Section 6 (m) of the Electronic Communications Act, 2008, Act 775 prohibits a service provider from impairing or terminating the electronic communications service provided to a user during a dispute without the written approval of the Authority. These guidelines provides a framework for the granting of approval to a service provider to terminate service to a user during a dispute.
The public consultation begins with immediate effect and shall expire on 3rd August, 2023.
All responses/comments should be electronically transmitted as e-mail attachments, in Microsoft Word format to smp@nca.org.gh.
All respondents are requested to complete a response cover sheet (see Page iii).
It would be helpful if your responses could include comments on the sections of the document you agree/disagree with.
In furtherance of transparency and openness, the Authority shall consider all responses as non-confidential.
Subsequent to the completion of the Public Consultation, the Authority shall proceed to publish the Guidelines on Procedure for Granting Approval to Disconnect Telecommunications Service Operators.
Download the document below.
