NCA Marks World Consumer Rights Day with Nationwide Church Sensitisation to Raise Awareness and Engage the Public on Consumer Rights Issues
NCA Marks World Consumer Rights Day with Nationwide Church Sensitisation to Raise Awareness and Engage the Public on Consumer Rights Issues
April 1, 2026 – The National Communications Authority (NCA) has commemorated World Consumer Rights Day (WCRD) 2026 by engaging congregations in selected churches across the country, emphasising the collective effort in protecting consumers and fostering a sense of shared purpose to safeguard telecommunications rights.
The celebration held on Sunday, 15th March 2026, focused on the theme “Empowered Consumers, Informed Choices,” aiming to inspire consumer confidence and strengthen their ability to navigate telecommunications services safely.
To commemorate the day, the Authority deployed various teams to selected churches across the country. These teams engaged congregants on complaints channels and how to report complaints, sharing insights on mobile money fraud (social engineering), and promoting consumer awareness of safeguards when using telecommunication services.
In the Greater Accra Region, the teams celebrated the day at the following churches: Christ the King Methodist Church – East Legon, Perez Chapel International – Dzorwulu, Royal House Chapel – Awudome, Christ Tower of Grace – Kwabenya, Lighthouse Chapel– Pokuase and Grace & Truth Ministries – Nungua.
The celebration was also held in all seven (7) regions across the country where the Authority operates offices. Churches engaged in the regions included Sumbrungu Church of Pentecost – Bolgatanga, Prophetic Ark Chapel – Liberty Junction, Koforidua, St. Theodore Catholic Church – Barracks, Sunyani, Christ the King Methodist Church – Anaji, Takoradi, Assemblies of God Church – Yendi, Tamale, Mount Olives Presbyterian Church – Kumasi, and Salem E. P. Church – Klefe Kpodzi, Ho.
The Authority used the occasion to emphasise the importance of consumer awareness in combating fraud and ensuring that consumers can make informed choices as they use telecommunications services. The NCA urged consumers to stay vigilant against fraud and emphasised the importance of reporting incidents through the proper channels to protect themselves and others.
The celebration, which also coincided with the Authority’s 30th Anniversary celebration, highlighted its continued commitment to consumer protection and reflected the Authority’s efforts in ensuring broader awareness and participation of consumers in its 30th Anniversary celebrations.
