October 20, 2026 – The National Communications Authority (NCA) has engaged persons with disabilities in a user-testing exercise to assess the accessibility features of its website and gather feedback to inform improvements to the user experience.

The exercise, held at the NCA Tower in Accra, brought together representatives of the Ghana Federation of Disability Organisations (GFD), and persons with disabilities along with their guides. It forms part of the Authority’s efforts to promote an inclusive digital experience and improve access to information and services on its website, in line with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards.

Welcoming participants, the Director of Consumer Affairs, Ms. Beatrice Heming, reaffirmed the Authority’s commitment to working with the disability community to advance digital inclusion. She recalled the NCA’s engagement with persons with disabilities during the celebration of the International Day of Persons with Disabilities in 2025, noting that inclusion remains an important consideration in the Authority’s efforts to ensure that digital technologies are accessible to all.

Director of Consumer Affairs, Ms. Beatrice Heming, welcoming participants

Speaking on behalf of the GFD, Mr. Bismark Amoh expressed appreciation to the NCA for moving beyond awareness-raising to actively involving persons with disabilities in evaluating the accessibility of its digital services. He commended the Authority for providing an opportunity for users to contribute their views and experiences to the improvement process.

The exercise involved a presentation on the website’s accessibility features, followed by practical testing using mobile phones and laptops. Participants explored various sections of the website including news articles, consumer rights information and complaint-related services. They also tested navigation, search functions and other available accessibility options and shared their observations through a feedback survey. The exercise provided participants with an opportunity to assess the usability of the website across different devices and to offer feedback based on their individual experiences.

Participants testing accessibility features on the NCA’s official website

In his closing remarks, the Deputy Director of Consumer Affairs, Mr. John B. Essamuah, thanked the participants for their contributions and reaffirmed the importance of accessibility in the delivery of communications services. He noted that accessibility is both a right of a consumer and a responsibility for a regulator, adding that the exercise offered valuable lessons for the Authority.

The engagement reflects the NCA’s commitment to promoting accessible and inclusive digital services by involving persons with disabilities in their development and evaluation, recognising that accessibility must go beyond the availability of digital tools to ensure that users can meaningfully navigate and benefit from online information and services.

Representatives from the GFD and some staff and management of the NCA

NCA/GN/2026/47