August 18, 2026 – The Board Chair of the National Communications Authority (NCA), Ms. Mavis A. Ampah, has inaugurated a twelve-member Dispute Resolution Committee (DRC) at the NCA Tower to facilitate the amicable resolution of disputes among stakeholders within the industry.  

Speaking at the inauguration ceremony, the Director General of the NCA, Rev. Ing. Edmund Y. Fianko, highlighted the importance of the DRC to the NCA’s regulatory mandate. He highlighted that Sections 84 and 85, as enshrined in the Electronic Communications Act, 2008 (Act 775), enjoin the NCA and its Board to establish a dispute resolution process and a Dispute Resolution Committee respectively to resolve disputes amongst its stakeholders. 

The Inauguration of the twelve-member DRC committee 

He explained that the Committee is critical to ensuring that disputes are addressed through established procedures and in a manner that promotes confidence in the regulatory process. He expressed confidence that the experience and expertise of the members would contribute significantly to the work of the Committee. 

The Board Chair of the NCA, Ms. Mavis Ampah, in delivering her remarks, highlighted the importance of the Committee in supporting the NCA’s mandate to effectively resolve disputes within the communications industry. 

The Inauguration of the twelve-member DRC committee

She noted that the composition of the Committee reflected a balance of expertise, gender and collective experience required to effectively discharge its responsibilities. “The work of the Committee is important to the NCA’s role in addressing disputes between service providers as well as disputes involving service providers and consumers, and I urge members to bring their respective expertise and experience to bear on the work of the Committee and discharge their responsibilities with fairness and integrity,” she said.  

The newly inaugurated Committee comprises: 

1. Mr. George Sarpong – Chairperson
2. Alhaji Ibrahim Abdul-Rauf Tanko
3. Mr. Eric Yaw Nsarkoh
4. Ms. Farida Bedwei
5. Mr. Mohammed Alhassan
6. Ms. Clara Pinkrah-Sam
7. Ms. Peggy Addo
8. Mr. Prince Hari Crystal
9. Ms. Anita Abena Asante
10. Mr. Robert Apaya
11. Mr. Yaw Berhene Bonsu
12. Mr. Bernard Amissah-Ocran
13. Ms. Grace Prempeh
14. Mr. Oliver Baker-Vormawor
15. Mrs. Golda Sowah Adjei- Registrar

The Chairman of the Committee and NCA Board Member, Mr. George Sarpong, speaking on behalf of the members, expressed gratitude to the Board for the confidence reposed in the Committee. 

Drawing on his experience as part of the team that contributed to the development of the legal framework underpinning the DRC, he reflected on the need for an effective mechanism capable of responding to the relationship between law and rapidly evolving technology. 

He noted that while the law seeks stability, technology continues to evolve and disrupt established systems. The DRC was therefore conceived as one of the mechanisms to facilitate the speedy resolution of disputes arising within the industry while remaining guided by the law. 

The DRC provides an alternative dispute resolution mechanism to assist parties in finding mutually beneficial ways of resolving disputes. Its subject matter jurisdiction covers disputes involving network providers, network operators, service providers, utility providers and consumers, in accordance with the applicable legal and regulatory framework. 

The inauguration reinforces the NCA’s commitment to transparent, fair and effective regulation and to providing appropriate mechanisms for resolving disputes among stakeholders in Ghana’s communications industry. 

A group photograph of the Committee members with the Director General and  
Board Chair of the NCA 

NCA/PR/2026/10