The National Communications Authority (NCA) has observed the 2019 World Consumer Rights Day (WCRD) in four regions with road shows under the theme “Consumer Empowerment and Protection in a Smarter Market”. The four Regions that the celebrations were held include the Central, Eastern, Northern and Volta Regions.

Each year, the NCA creates awareness about a specific consumer right theme within the telecommunications industry. This year’s theme provided a platform for the Authority to sensitise consumers on their rights and educate them on other consumer related issues such as the Consumer Complaint Process, Mobile Number Portability, Mobile Money Fraud Prevention and Unsolicited Electronic Communications among others.

This, according to the Director, Consumer and Corporate Affairs of the NCA, Mrs. Nana Defie Badu, would empower consumers to know their rights and responsibilities and also equip them with the right information to enable them make better and informed decisions on their telecom products and services.

She said “the NCA does not relent when it comes to consumer protection. Consumers should know their rights and responsibilities and consumer related initiatives that the Authority has put in place to boost consumer confidence in the industry. This is when they can demand that those rights are respected.”

“Our door is always open. If you have any issues with your service provider and you are not satisfied with their resolution, please just pick up the phone or knock on our doors and we will listen to you.”

Click below to read more;

• NCA Observes World Consumer Rights Day in Four (4) Regions