Quality of Service Test Results – 2018 Second Quarter


Quality of Service Test Results – 2018 Second Quarter

In pursuance of Annexures D1 and D2 of the Cellular Mobile Licence of Telecommunication Operators, the user perspective of the quality of voice services are tested to ensure the compliance of Operators to the obligations on service quality to the user.

96 district capitals within five (5) regions namely Central, Brong-Ahafo, Volta, Upper East and Upper West Regions that were not covered in the earlier 2018 Quarter One (Q1) monitoring. In addition, the voice quality for 28 district capitals in the Ashanti Region that were not monitored in Q1 are also included; results for only two (2) Districts were made available after Q1 monitoring for the Ashanti Region.

Service attributes monitored included coverage obligations, voice quality and data quality as stated in the Mobile Network Operators (MNOs) licence conditions and with specific Key Performance Indicators (KPIs). All MNOs are 3G Licence Holders; and are required to provide service in all 216 District Capitals. MNOs are expected to meet and exceed the KPIs stated in their licences. The number of districts covered within the second quarter monitoring totaled 96. These excludes 28 districts in the Ashanti Region where the voice quality was monitored.

The details of the Second Quarter 2018 QoS Monitoring results are available below.

Quality of Service Test Results for Q2 2018