NCA and MNOs Strategise to Address Consumer Concerns
NCA and MNOs Strategise to Address Consumer Concerns
The National Communications Authority (NCA) has met the Mobile Network Operators (MNOs) to discuss and implement measures on consumer concerns relating to Tariff and Billing issues as well as Quality of Service. The meeting which was attended by all MNOs took place at the NCA on the 12th of February, 2018.
Speaking at the meeting, Director General (DG) of the NCA, Mr. Joe Anokye stressed that today’s consumers have become more demanding and no longer choose speed, quality or price, but demand and expect all three. As a result, the Authority, as part of its mandate has to ensure that consumers receive the value of the service they pay for.
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