NCA Amends Quality of Service (QoS) Key Performance Indicators for Mobile Telecommunications Services
NCA Amends Quality of Service (QoS) Key Performance Indicators for Mobile Telecommunications Services
February 15, 2026 – The National Communications Authority (NCA) hereby informs the general public and other stakeholders that the Authority has amended the Quality of Service (QoS) Key Performance Indicators (KPIs) applicable to mobile telecommunications services in Ghana.
The amended QoS KPIs introduce more stringent, measurable and enforceable performance thresholds for voice, data and messaging services across all Metropolitan, Municipal and District Assemblies (MMDAs). These amendments, which take immediate effect, update certain QoS parameters that have been in effect since 2004 and reflect current technological advancements, consumer usage patterns and national policy objectives.
As the statutory regulator of the communications sector, the NCA is mandated to protect consumer interests and ensure the provision of reliable, efficient and high-quality telecommunications services. The amendment of the QoS KPIs forms part of the Authority’s ongoing regulatory interventions to improve service delivery and strengthen compliance by mobile network operators (MNOs).
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