Invitation for Comments on Guidelines for the Publication & Notification of Tariff and Terms & Conditions (Business Rules)
Invitation for Comments on Guidelines for the Publication & Notification of Tariff and Terms & Conditions (Business Rules)
Mercy Obeng-Dapaah
The National Communications Authority (NCA) intends to issue Guidelines for the Publication & Notification of Tariff and Terms & Conditions (Business Rules) pursuant to its mandate under Section 3(r) of the National Communications Authority Act, 2008 (ACT 769).
According to Section 25 (5) of the Electronic Communications Act, 2008 (ACT 775), service providers are required to publish the prices, terms, and conditions for their public electronic communications services as specified by the Authority. These guidelines establish a framework for Mobile Network Operators (MNOs) offering mobile services to end users to disclose necessary tariff information.
Additionally, these Guidelines define the transparency criteria of Terms and Conditions (T&Cs) from an end user perspective as T&Cs for tariff plans that are available for the end users need to fulfil certain minimum criteria in order to be complete and transparent. This means, it only refers to the T&C that need to be published.
The public consultation begins on 29th January, 2024 and shall expire on 8th March, 2024.
All responses/comments should be electronically transmitted as e-mail attachments, in Microsoft Word format to info@nca.org.gh.
All respondents are requested to complete a response (pages ii – iii) cover sheet attached to the document.
In furtherance of transparency and openness, the Authority shall consider all responses as non-confidential.
Subsequent to the completion of the Public Consultation, the Authority shall proceed to publish the Guidelines for the Publication & Notification of Tariff and Terms & Conditions (Business Rules).
Issued by the Director General
January 2024
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