Management of Unwanted Calls and Text Messages


Management of Unwanted Calls and Text Messages

The National Communications Authority (NCA) in recent times has noted with great concern the spate of consumer complaints regarding the receipt and management of Unsolicited Electronic Communications (UECs), popularly referred to as unwanted calls and text messages.

With Government’s strides in Digitalisation and E-Government, it is imperative for telecommunication consumers to have a sanitised space to ensure that they are able to notice important messages they have subscribed to.

Consequently, the Guidelines for the management of UECs which had been in place since 2014 has been withdrawn effective 1st August, 2021. Additionally, the NCA in collaboration with the Data Protection Commission (DPC) has directed all Service Providers to be guided by Section 50 of the Electronic Transactions Act, 2008, Act 772 and ensure that they transmit text messages to only consumers who have consented to a given service.

Consumers, on the other hand, are to take note of the following:

  1. Be cautious about who, where, and how you share your telephone number(s).
     Do not share your telephone number(s) with strangers;
     Do not provide your telephone number(s) at public events where there are no disclaimer notices openly published with regard to your data/information.
  2. Read and understand the Terms & Conditions of services before subscribing to them.
  3. Whenever you receive messages that you have not consented to, firstly, report to your Service Provider.
  4. Where your Service Provider continues to send you unconsented or unwanted messages after reporting to them, kindly report the issue to the NCA on 0307011419 or Toll-free 0800110622. You may also contact us through our social media platforms and via e-mail at complaints@localhost.

The NCA assures the general public that it will continue to implement measures to sanitise the communications space and also safeguard the rights of consumers.