40 Countries Participate in 2nd ITU-NCA Quality of Service Training Programme

The National Communications Authority (NCA), has in partnership with the International Telecommunications Union (ITU), concluded the 2020 Quality of Service Training Programme (QoSTP). This is the second time the QoSTP training has been organised by the NCA. The course sought to provide participants an understanding of the concepts of Quality of Service (QoS) and Quality of Experience (QoE). 

The course, which was conducted online, was facilitated by Mr. Kwame Baah-Acheamfuor, Mr. Nii
Ayi Komey and Mr. Samuel Agyekum, all QoS experts from the NCA’s Regulatory Administration
Division. Even though fifty-six (56) participants from forty (40) countries enrolled for the training,
only 33 completed it with 9 of them passing it thus qualifying to obtain ITU certifications.
Participants in the training were drawn from countries such as Costa Rica, India, Albania, Kenya,
Iran, Grenada, Brazil, United States, Qatar, Ethiopia and Ghana among others.

The coordinator of the QoSTP, Kwame Baah-Acheamfuor, said he is happy that the training
programme has continued after a successful start last year. “It is encouraging that there is a lot of
interest across the world on QoS and QoE; we expected a lot more participants to pass the course
so they earn the ITU certification, but then again, we are happy that we have been able to share
these key knowledge with participants from across the world”. He added that the team is hopeful
that the interest shown in the programme will grow.

It will be recalled that Ghana’s telecommunications Regulator, the National Communications
Authority (NCA), was in April 2019 selected by the International Telecommunications Union (ITU)
as a training partner for the delivery of the Quality of Service Training Programme (QoSTP). This
followed the NCA satisfying the requisite conditions set by the global telecommunications body.