NCA Concludes Public Consultation Workshops for Consumers and Media on Draft QoS Regulations

The National Communications Authority (NCA) has concluded a series of Public Consultation Workshops to explain the technical areas in the draft Quality of Service (QoS) Regulations, 2019, to consumers and media. This is to enable them make meaningful inputs to the draft Regulations. The last in the series of workshops has taken place in Accra. Similar to the others held in Tamale and Kumasi, it brought together consumers, Consumer Advocacy Groups and the general public as well as media representatives. 

The NCA undertook a fundamental review of the QoS landscape, which has no existing Regulation and accordingly, in pursuance of Section 4.1 of the National Telecommunication Policy (2005) and Section 5(h) of the National Communications Authority Act, 2008, Act 769, the Authority is consulting the public on the first Draft Regulations, which can be accessed on the Authority’s website, http://localhost/assets/Uploads/Draft-of-NCA-QoS-Regulations-.pdf. Currently, the Authority has received comments from stakeholders such as the Bank of Ghana, Data Protection Commission and some Mobile Network Operators.

Speaking at the Accra Public Consultation Workshop on behalf of the Director General of the NCA, Mr. Joe Anokye, the Deputy Director General in charge of Technical Operations, Mr. Henry Kanor indicated that it has become necessary to develop the QoS regulations to reflect technological advancements that had sprung up over time as the NCA is limited to a large extent by the current outdated key performance indicators (KPIs) on Quality of Service.

Mr. Henry Kanor briefing the media

NCA Concludes Public Consultation Workshops  for Consumers and Media on Draft  QoS Regulations