Telcos Sanctioned GHC34m for Failing Quality of Service Tests

The National Communications Authority (NCA) has sanctioned all four Mobile Network Operators (MNOs); AirtelTigo, Glo, MTN and Vodafone for their non-compliance with various Quality of Service (QoS) requirements. The four have been fined a total of GHC34,065,000.00 – AirtelTigo (GHC11,635,000.00), Glo (GHC4,460,000.00), MTN (GHC9,080,000.00) and Vodafone (GHC8,890,000.00).The NCA regularly undertakes QoS Monitoring to determine MNOs’ compliance with their licence conditions and to ensure that consumers receive the quality service they have paid for.

In the first quarter of this year (2018), the Authority undertook QoS monitoring of all MNOs in the Greater Accra, Eastern, Western, Northern Regions and two districts in the Ashanti Region in the phase one of a nationwide monitoring exercise. The monitoring enabled the Authority to determine the MNOs which were unable to meet their Licence Key Performance Indicators (KPIs) in some District Capitals with regards to QoS; Obligations for Coverage, Data, Voice and Speech Quality.

As has been the practice, the NCA subsequently held reconciliation meetings with all four (4) MNOs and they were given three (3) months ending 21^st August, 2018 to cure the infractions detected. At the end of the deadline, the NCA embarked on a follow up monitoring to ascertain if the QoS infractions recorded had been resolved.

This follow up monitoring revealed that though the KPIs in some District Capitals had improved, the MNOs were not able to meet the KPI thresholds as per their licences. The NCA as a result has sanctioned the MNOs.

It should be noted that although Voice and Data quality and Coverage obligations were tested, these sanctions are focused on only Voice Services.

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Telcos Sanctioned GHC34m for Failing Quality of Service Tests

Overall Summary of Applicable Sanctions For 2018 Q3 QOS Monitoring