NCA Wins CTO Award For Billing Feedback Messages

The National Communications Authority has been given an award for the “Best ICT Policy and Regulatory Initiative” on Billing Feedback system from the Commonwealth Telecommunications organization. As part of the Authority’s mandate to protect consumers, in 2014, the NCA in consultation with the Mobile Network Operators (MNOs) implemented a Billing Feedback System for pre-paid mobile network subscribers. this initiative sought to resolve recurring complaints from pre-paid subscribers on billing and credit issues, give pre-paid consumers instant access to their billing and remove unsubstantiated claims on billing and thereby build trust between the service providers and their customers.

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