Dispute Resolution Committee (DRC)

The Dispute Resolution Committee (“DRC”) is a Statutory Committee of the National Communications Authority (“Authority”) established by the Electronic Communications Act, 2008 (Act 775) to resolve disputes relating to electronic communications between the following parties: (a) a dispute between or among different network operators or service providers, (b) a dispute between a network operator or service provider and a utility provider, and (c) a dispute between a network operator or service provider and a customer.
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The Dispute Resolution Committee User (DRC) Guidelines aim to provide guidance for all stakeholders in the electronic communications industry and to provide them with a practical understanding of the Rules and operations of the DRC established under sections 84 and 85 of the Electronic Communications Act, 2008 (Act 775).
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1. Form A (Claim Form)
2. Form B (Response and Counterclaim Form)