Consumer Complaints FAQs

You should first contact the service provider whose services or products you are not happy or satisfied with. Service Providers are mandated to have complaint forms, which must be available to subscribers. In a situation where the issue is not satisfactorily resolved by the service provider, you may call the Consumer & Corporate Affairs Division of the NCA to lodge your complaint.

A dissatisfied consumer can lodge a complaint by:

Completing a Consumer Complaint Form (CCF) which can be obtained from the NCA Website: www.nca.org.gh or from any of the NCA offices listed below. The CCF must be completed and sent to the Consumer & Corporate Affairs Division of the NCA.

Writing a letter to the NCA. This letter can either be handwritten or typed but must be legible, concise, not more than two (2) A4 pages and signed.

Calling the NCA Complaint and Enquiry Unit on (+233)0307-011419 to lodge your complaint.

Walking into any of the NCA offices to lodge your complaints.
You can file complaint through the web site at http://localhost/40/125/Make-a-Complaint.html

Your complaint can also be sent to us through emailing at complaints@nca.org.gh
The filled CCFs and complaint letters must be forwarded to any of the NCA offices listed below:

HEAD OFFICE, ACCRA
No. 6 Airport City
KIA, Accra, Floors 1-2, 4-9
GL-126-7029
P. O. Box CT 1568, Cantonments, Accra, Ghana
+233 (0)30 277 1701 / 20 058 8568
+233 (0)30 277 6621/ 50 145 1522
/ 50 152 8375
Email: info@nca.org.gh

ACCRA OFFICE
No. 1, 1st Rangoon Close, Switchback Road, Cantonments, Accra, Ghana
GL-060-2379
P. O. Box CT 1568, Cantonments, Accra, Ghana
+233 (0)55 336 9862/ 55 343 2215
Email: info@nca.org.gh

BOLGATANGA OFFICE
Zorbisi Zaare Residential Area in Bolgatanga Municipality
UB-0034-8536
Private Mail Bag, Bolgatanga, Upper East Region
+233 (0)38 202 1141
Email: complaints.bolgatanga@nca.org.gh

KOFORIDUA OFFICE
Plot No. 31, Sector 5,
Block C along the Galloway Road
EN-001-4621
Private Mail Bag, Koforidua, Eastern Region
+233 (0)34 202 8380/ 34 202 8382
Email: complaints.koforidua@nca.org.gh

SUNYANI OFFICE
House No. 83, North Nkwabeng
BS-0032-6614
P. O. Box SY125, Sunyani, Brong Ahafo Region
+233 (0)35 202 7564
Email: complaints.sunyani@nca.org.gh

TAMALE OFFICE
Watherson Residential Area, Plot No. 3 & 4,
Tamale
NT0027-8191
P. O. Box TL 1590, Tamale, Northern Region, Ghana
+233 (0)37 202 8105/ 37 202 0104
Email: complaints.tamale@nca.org.gh

KUMASI OFFICE
Plot No. 2, Library Close, Kumasi
AK-063-2250
P. O. Box KS 10768, Kumasi, Ashanti Region
+233 (0)32 202 0014/ 32 202 0018
Email: complaints.kumasi@nca.org.gh

HO OFFICE
Plot No. 75, Stadium Road, Kabore Junction, Ho
VH-0006-0554
P. O. Box HP1576, Ho, Volta Region
+233 (0)36 202 6339
Email: complaints.ho@nca.org.gh

You must state your name, address, phone number(s), fax, e-mail, name of Service Provider and the type of complaint.

You must give a brief explanation of the circumstance that led to your complaint, stating the time and date you lodged your first complaint with the Service Provider. Copies of any relevant supporting documents such as service agreement, bills, contracts, promotional leaflets etc which would assist in our investigations should be provided.

The NCA analyses the complaint and starts investigations immediately. Where the Authority is satisfied that the service provider has breached the terms of its contract with the consumer, or contravened the provisions of the Electronic Communications Act, the Authority will file a formal complaint with the Service Provider and give feedback to the Consumer.

Yes, where investigations are concluded in less than 48 hours, the dissatisfied consumer will be reached by phone or e-mail otherwise he/she will be communicated to in writing, on the outcome of the review.

NO! All services rendered by the Complaints Unit of the NCA are FREE OF CHARGE.

Yes, However, in line with the provision of the Electronic Communications Act 2008 Act 775 84 (1), a dissatisfied consumer should first seek redress with the Service Provider and if unresolved report to the NCA. A court action may be considered a last option.