Organisational Structure


The governing body of the Authority is the Board of Directors which is responsible for securing the discharge of the functions of the Authority. The composition of the Board of Directors has been outlined clearly by Act 769 which established the Authority. According to the Act, the Board shall be appointed by President of the Republic of Ghana in consultation with the Council of State with a composition as follows:

  • A chairperson;
  • The Director General;
  • One representative of the National Security Council, the National Media Commission and the Ministry of Communications.
  • one person with experience and expertise in communications; and
  • three other persons at least one of whom is a woman and each of whom has knowledge of expertise in electrical engineering, law, business or public administration.


Members of the Board shall hold position for a period not exceeding four (4) years and are eligible for re-appointment after the expiration of their appointments. But a member shall not be appointed for more than two terms.




The National Communications Authority has eight (8) major divisions under the leadership of the Director General. The divisions which are headed by Directors are:

  • Administration
  • Consumer and Corporate Affairs
  • Engineering
  • Finance
  • Monitoring and Enforcement
  • Legal Administration
  • Regulatory Administration
  • Research and Business Development

Administration Division
The Administration Division administers and manages the Authority's corporate offices in an environment that enhances the recruitment, development and retention of qualified staff while providing the mechanisms for the efficient and effective use of resources.

Consumer and Corporate Affairs Division
The Consumer and Corporate Affairs Division provides safeguard mechanisms to promote a positive image of the Authority to its clients. The division is also responsible for educating and informing consumers, protecting their rights and resolving complaints amongst others in order to foster business and consumer confidence in the industry.

Engineering Division
The Engineering Division is responsible for Broadcasting, Radio Communications and all frequency allocation issues. It is also responsible for the establishment and subsequent operation and maintenance of Electronic Spectrum Management database containing all Spectrum Allocations made to all parties throughout Ghana.

Finance Division
The Finance Division provides financial advice, manages the funds of the Authority judiciously to ensure value for its money. It also safeguards the assets and resources of the Authority to avoid waste and strive to collect outstanding debts.

Legal Administration Division
The Division advises the Authority on all Legal Matters, represents the Authority before the courts, monitors legal obligations of Licensees and determines and evaluates the legal impact of regulations in communications and other related issues. It is also responsible for the drafting and review of all legal documents, ensures good governance, internal cohesion and adherence to processes and procedures. It also collaborates with the Authority's Stakeholders and facilitates dispute resolution between operators and the general public.

Monitoring and Enforcement Division
The Division monitors and enforces the licence conditions for all authorised companies/ institutions. It also collaborates with other divisions in Anti-fraud Management, Quality of Service issues, Revenue Assurance and Billing issues.

Regulatory Administration Division
The functional objectives of the Regulatory Administration Division are to generate, administer and enforce licences/authorisations for approved services; set up and enforce standards for Telecommunications, Broadcasting and ICT Systems; validate services and verify tariffs where necessary and to ensure the proper administration of the National Numbering Plan.

Research and Business Development Unit
Research and Business Development Unit conducts research and initiates business development strategies to support the strategic objectives of the Authority.