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Service Charter

The National Communications Authority (NCA), is committed to achieving the goals of the regulatory framework for electronic communications using the available regulatory tools. These goals are in line with the processes and trends which facilitate development of the electronic communications industry and its service delivery.

 

This Charter defines our purpose and values as a regulator which includes who we are, what we do, and what we stand for to all stakeholders. The service charter also clearly sets out the levels of service standards that stakeholders can expect from the Authority.

 

Download the Service Charter below.